• ALL RETURNS/EXCHANGES/CLAIMS* MUST HAVE A RMA!
• Contact us within 7 days of receiving your order to get an RMA.
• Merchandise advertised, marked, or otherwise noted as “As-Is” condition are NOT eligible for refunds or exchanges.
• Exchanges and replacement parts are shipped Standard/ground. Expedited service is available, the customer will be responsible for the difference.
RETURNS and EXCHANGES
PRODUCTS MISSING or DAMAGES/DEFECTS CLAIMS
Prior to filing missing products claim:
For Damaged/Defect Claims:
Upon receiving the order:
If boxes are or appear to be, damaged upon delivery, document (photograph) immediately and file a claim with the carrier.
If damages/defects are found upon opening/assembling, document the damages/defects.
Detailed Description of damages/defects is required. Photographic documentation may be requested.
An RS (return shipment) shipping label will be sent to you. Please package the damaged product carefully to avoid further damage, and send it back. If products are returned packed improperly, the Damaged/Defective claim may be denied/reduced.
Upon receiving the damaged piece, a replacement will be sent out. REPLACEMENT PRODUCTS/PARTS WILL NOT BE SENT OUT PRIOR TO RECEIVING THE DAMAGED PRODUCT BACK.
If no damages/defects are found with the product, the return will be subject to a 20% restocking fee and shipping fees will be deducted from the refund amount.
Certain products cannot be replaced. A credit will be issued for products that cannot be replaced. Products will be noted with "Special Return Policy."
Please contact us at 1-800-827-2772, 9:00 A.M. – 4:00 P.M. CT, M-F, or email us at email@example.com to file a return/exchange claim. Home Decoration Accessories reserves the right to alter, modify, or change the return and exchange policy at any time without advance notice.